managed IT

Managed Services: Improve operational, financial, and strategic return on technology investment

Get the Ingenuity Advantage, with TripleZ's Managed Services. By monitoring, managing and controlling your IT environment, Protek can improve your system performance, ensure security, and intervene to correct system availability before it impacts your operations.

As a trusted partner and IT advisor, Protek provides flexible managed services for critical applications and database systems, servers, network infrastructure devices, such as switches and routers, network components, VPN and wireless, and network security and firewalls.

Ingenuity Advantage customers benefit from this proactive approach to detecting and resolving IT issues while eliminating downtime and reducing network support costs. Whether TripleZ acts as their "Virtual IT Department" or simply monitors network devices and servers, the business advantages are obvious:

  • Proactive IT management and issue resolution reduces network support costs
  • Fixed month rates mean IT costs are manageable, known and budgeted
  • Best practices in procedures and processes create reliable results and peace of mind
 

IT planning

Many businesses and organizations face a similar challenge: they have strategic goals and an overarching vision to provide the best possible service to every customer, client or constituent, but they lack the information technology IT resources and expertise to achieve those goals. Without the right people, process, and technology, a strategic IT foundation, the organization may never reach its goals.

By strategically assessing and determining the needs of your organization, our it consulting can enable more cost-effective and efficient IT solutions and systems.

Proactive Support

Our nvestment into industry leading robust monitoring, alerting and reporting tools allow for proactive IT support often before they cause any interruption in your operation. With the support of our Help Desk services and our field engineers, a very dynamic approach is taken for IT problem resolution. This translates into high availability and uptime for client systems.

 

IT monitoring

Our proactive monitoring and alerting identifies, tracks and reports on issues effecting the security, performance and reliability of your network infrastructure. By analyzing network device alerts, pre-failure indicators, performance benchmarks and security issues, preventative maintenance opportunities are identified.

TripleZ's network management services provides the information, data, network performance trending analysis and security vulnerability information critical to service, plan and manage your IT environment.